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Choose a service below to explore its requirements, next steps and responsible office. Get the information you need before applying or making a visit.
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Selected service: Online Complaint Cell
Public Safety
Online Complaint Cell
Register and track a complaint against any police station or department.
About the Service
Direct citizen grievance redressal mechanism monitored by the Home Secretariat. Citizens can submit formal complaints regarding police misconduct, delayed FIR registration, or procedural grievances across all 36 districts.
What You Will Need
Confirm the current checklist and submission arrangements with the responsible office.
- Valid CNIC / National Identity Card number
- Incident location, date, and district police station name
- Supporting documentation or formal statement
How to Get Started
Identify the Responsible Office
Use the contact directory to find the office responsible for your complaint. This website provides guidance rather than an online complaint submission system.
Prepare a Clear Account
Organise the date, location, relevant office, and supporting documents so your concern can be understood and referred appropriately.
Confirm How to Submit
Ask the responsible office which official channel accepts your complaint and how to obtain an acknowledgement.
Keep a Reference for Follow-up
Retain your acknowledgement and use the same reference when asking the office for an update.
Responsible Office
Monitoring Cell, Home Secretariat Quetta
Applications and follow-ups are handled by the relevant office. Online status tracking is not available on this website.
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