Public Safety
About This Service
Direct citizen grievance redressal mechanism monitored by the Home Secretariat. Citizens can submit formal complaints regarding police misconduct, delayed FIR registration, or procedural grievances across all 36 districts.
Your Next Steps
A Clear Path from Start to Finish
Follow each stage in order and keep any official reference provided by the responsible office.
- Step 01
Identify the Responsible Office
Use the contact directory to find the office responsible for your complaint. This website provides guidance rather than an online complaint submission system.
- Step 02
Prepare a Clear Account
Organise the date, location, relevant office, and supporting documents so your concern can be understood and referred appropriately.
- Step 03
Confirm How to Submit
Ask the responsible office which official channel accepts your complaint and how to obtain an acknowledgement.
- Step 04
Keep a Reference for Follow-up
Retain your acknowledgement and use the same reference when asking the office for an update.
Prepare Before You Visit
Before You Get Started
Confirm the current checklist and submission arrangements with the responsible office.
- Valid CNIC / National Identity Card number
- Incident location, date, and district police station name
- Supporting documentation or formal statement